Dubai Police Force Cuts Staff Workload with 36 New Robots; Automation Reshapes Daily Opera

Thirty-six robots are now embedded in the daily routines of Dubai Police, handling administrative and operational tasks that once consumed hours of staff time. The shift is deliberate and measurable. The force reported that the units have accelerated procedures, boosted productivity and reduced the burden of repetitive work across its operations.

Lieutenant General Abdulla Khalifa Al Marri, Commander-in-Chief of Dubai Police, reviewed the department’s progress during his annual inspection of the General Department of Artificial Intelligence. Over the past year, the force completed 104 strategic and operational technology projects, a figure that reflects the scale of what has quietly been built behind the scenes.

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The efficiency gains are concrete. Public services recorded a 99.97 per cent continuity rate, with systems reaching 99.92 per cent availability during the current year. For residents and visitors relying on police services, that near-constant uptime translates directly into faster, more dependable access.

During the inspection, Al Marri was briefed on performance indicators, digital transformation projects and the technology systems now supporting both police operations and public services. He reviewed the force’s AI transformation plan, which maps how artificial intelligence will expand across police, administrative and operational functions. The strategy centers on converting raw data into decision-making tools while developing systems designed to improve response times, operational efficiency and service quality.

At the center of this expansion sits the Dubai Police AI platform, which supports data analysis, procedure automation, smart solutions and digital tools for employees and the public alike. The platform serves as the backbone for integrating AI capabilities across the organization. Complementing it is a smart assistant deployed at Smart Police Stations, designed to support police and security services through an integrated system that operates continuously. The goal is faster, more flexible service and easier public access to police functions.

Meanwhile, the department’s work has drawn external recognition. Seven awards and certificates have been received for its projects and initiatives, and 29 intellectual works have been registered, reflecting the technical depth of the innovation effort. For detailed coverage of Dubai Police’s AI expansion, see gulfnews.com/uae/dubai-police-deploys-36-robots-as-ai-expands-across-operations-1.500664843.

Al Marri was direct about what comes next. He emphasized that the force must keep building its AI capabilities and adopting modern technologies, but stressed that technology alone is not enough. Skilled people, he said, must work alongside digital systems. Advanced tools and human expertise have to function together as automation deepens. That dual focus acknowledges a practical reality: robots and AI platforms require trained personnel to implement, maintain and oversee them effectively.

The commander also called for sustained attention to readiness and business continuity, and for regular improvements to keep systems secure, efficient and reliable. Digital transformation, his remarks made clear, is not a project with an end date. He thanked the department’s employees for their contributions and called on teams to expand AI use across operations. The open question now is how quickly that expansion moves, and which functions the next wave of automation will reach.